FAQ
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What is estate and vintage fine jewelry?
Estate jewelry is any jewelry that has been pre-owned. Vintage refers to pieces that are 20 to 100 years old. Antiques are 100+ years old. Fine jewelry is made using solid precious metals like gold or platinum. Because these pieces have already lived some life I do my best to photograph and detail all their well earned character in my listings.
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What does Made-to-Order mean?
These pieces are more like assembled to order. I am not currently casting any designs myself, but have been able to find new construction components that I am able to combine into "helper" pieces. Usually with a 1-3 week lead time to shipment. Pre-loved is best, but sometimes we can't find what we want so a little combining and design comes into play.
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Is this real gold? How do you know?
Yes! Od'O only carries 9 karat to 24 karat real solid gold. All pieces are tested using an XRF (X-ray fluorescence) scanner or gun, which is one of the most accurate and non-destructive ways to test gold. But they are not flawless! Various conditions, construction using multiple karats of gold can all factor in some amount of variance.
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Where are you & do you ship to my location?
Od'O is a Los Angeles area based business. I currently ship to: US, Canada, UK, Australia, Hong Kong SAR, Ireland, New Zealand, Singapore, Japan, Malaysia, South Korea, United Arab Emirates. Shipping is via Insured USPS Priority Mail. Orders over $1k value require Signature Confirmation. Customers are always responsible for any duties or fees associated with international shipping. Please feel free to contact me with individual requests.
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What happens if my order is lost or damaged during shipping?
ALL orders are insured. A claim can be filed if you package is lost or damaged. ALL orders over $1k in value come with Signature Confirmation. This is a requirement of the insurance company. Opting to remove insurance from an order is done on a case by case basis and is at my discretion. Any requests to remove insurance must me made at the time of purchase via DM on Instagram @odeurdor or by email bonjour@odeurdor.com
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Can I return or exchange my purchase?
All sales are final. Returns or exchanges are not accepted. I want you to love your pieces, so I do my best to explain each item thoroughly. I am happy to provide additional information, just ask! If your item(s) arrive with damage or are grossly misrepresented please contact me immediately by e-mail bonjour@odeurdor.com and I will do our best to help and correct any issues.
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Can you size a ring? Or convert a pin to a pendant?
Yes. Please e-mail bonjour@odeurdor.com or Instagram DM @odeurdor to ask for a quote. Please be aware the repairs and alterations can come with 1-3 week lead times.
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Where else do you sell?
All pieces are also shown on our Instagram account @odeurdor . Follow us and set notifications to be the first to hear when a new item hits the website.
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What does Odeur d'Or mean? How do you say it?!
Odeur d'Or is french for "smell of gold" (psst it doesn't have a smell...in fact if you rub your gold pieces and detect a metallic smell it may not be gold!). Get your best french attitude and guttreral r's on and say Ohdurrrgh duh'Oruhhh.