FAQ
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What is estate and vintage fine jewelry?
Estate jewelry is any jewelry that has been pre-owned. Vintage refers to pieces that are 20 to 100 years old. Antiques are 100+ years old. Fine jewelry is made using solid precious metals like gold or platinum. Because these pieces have already lived some life I do my best to photograph and detail all their well earned character in my listings.
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Is this real gold? How do you know?
Yes! Od'O only carries 9 karat to 24 karat real solid gold. All pieces are tested using an XRF (X-ray fluorescence) scanner or gun, which is one of the most accurate and non-destructive ways to test gold. But they are not flawless! Various conditions, construction using multiple karats of gold can all factor in some amount of variance.
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What does Made-to-Order mean?
These pieces are more like assembled to order. These pieces are not kept in stock, but rather put together to your specifications once your order is placed. Please allow 1-3 week lead time to shipment.
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What is a Pre-Order?
Throughout the year I will offer my original designs for pre-order. During a set period of time (ie 1 week) orders are taken for specific designs. When the pre-order closes, the pieces go into production and when completed are ship to you to enjoy. Each pre-order will come with detailed info regarding expected lead times.
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Where are you & do you ship to my location?
Od'O is a Los Angeles area based business. I currently ship to: US, UK, Australia, Hong Kong SAR, Ireland, New Zealand, Singapore, Japan, Malaysia, South Korea, United Arab Emirates. Shipping is via Insured USPS Priority Mail. Orders over $1k value require Signature Confirmation. Customers are always responsible for any duties or fees associated with international shipping. Please feel free to contact me with individual requests.
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What happens if my order is lost or damaged during shipping?
ALL orders are insured and included in the price. A claim can be filed if your package is lost or damaged. ALL orders over $1k in value come with Signature Confirmation. This is a requirement of the insurance company. Please reach out if you have any questions via DM on Instagram @odeurdor or by email bonjour@odeurdor.com
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Can I return or exchange my purchase?
All sales are final. Returns or exchanges are not accepted. I want you to love your pieces, so I do my best to explain each item thoroughly. I am happy to provide additional information, just ask BEFORE you place your order! If your item(s) arrives with damage or is grossly misrepresented please contact me immediately by e-mail bonjour@odeurdor.com and I will do our best to help and correct any issues.
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Can you size a ring? Or convert a pin to a pendant?
Yes. Please e-mail bonjour@odeurdor.com or Instagram DM @odeurdor to ask for a quote. Please be aware the repairs and alterations can come with 1-3 week lead times.
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Where else do you sell?
All pieces are also shown on our Instagram account @odeurdor . Follow us and set notifications to be the first to hear when a new item hits the website.
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What does Odeur d'Or mean? How do you say it?!
Odeur d'Or is french for "smell of gold" (psst it doesn't have a smell...in fact if you rub your gold pieces and detect a metallic smell it may not be gold!). Get your best french attitude and guttreral r's on and say Ohdurrrgh duh'Oruhhh.